Late Arrival: Insurance companies can only be billed for the time spent in session with the provider. You will be billed for the missed portion of your appointment. If you are “self-pay” you will be billed for the time scheduled regardless of your arrival time. If you have not called and have not arrived 20 minutes after your scheduled appointment time, the provider will consider you a “no show” and may not be available for any of the remaining scheduled time. Please call if you intend to keep your appointment but are running late.
Cancellation and No Show Policy: If you fail to cancel a scheduled appointment, we cannot use this time for another client and you will be billed for the entire cost of your missed appointment. Insurance companies cannot be billed for missed appointments. A full session fee is charged for missed appointments or cancellations with less than a 24-hour notice unless it is due to illness or an emergency. A bill will be mailed directly to all clients who do not show up for, or cancel an appointment with less than 24 hour notice. Monday appointments must by canceled on Friday.